Job Description

We’re searching for a Field Application Engineer to serve as the technical liaison between customers and engineering, combining hands-on troubleshooting with technology introduction and customer engagement. This position is entry-level, onsite, and pays $50,000 to $60,000 per year. 

Responsibilities

• Provide on-site and remote technical support for display monitor, touchscreen, and embedded monitor systems.
• Diagnose, troubleshoot, and repair hardware and firmware issues in the field.
• Communicate directly with key customers regarding technical issues, service actions, and product performance.
• Support return material authorization (RMA – customer return process) and refurbishment tasks, including inspection, failure analysis, and repair reporting.
• Introduce new technologies via demos and proof-of-concepts (POCs – small scale trials).
• Support pre-sales technical discovery and solution architecture.
• Capture customer requirements and communicate to HQ.
• Support new product introduction (NPI – new product launches) validation and adoption through customer feedback coordination.
• Manage product quality issues (ESD – electrostatic discharge, USB, boot-up, thermal/brightness limits) and work with Kortek HQ engineering teams on resolutions.
• Maintain accurate service logs, technical reports, and documentation.
• Train customer technicians and internal teams in installation and troubleshooting procedures.

Requirements

• Bachelor’s degree in electrical/electronic engineering, or a related technical field
• Experience with display systems, touch interfaces, and embedded firmware.
• Experience with installation, maintenance, repair, or troubleshooting of equipment or electronic devices (including relevant academic projects or lab experience)
• Understanding of display monitor architecture and operating principles
• Proactive, problem-solving mindset with the ability to work independently and self-directed.
• Strong sense of responsibility and adherence to company procedures and quality standards
• Ability to travel to customer sites as needed.
• Experience in the gaming equipment manufacturing industry is preferred but not required.
• Proficient written and verbal communication skills in Korean is preferred but not required.

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